If your telephone number is receiving calls from individuals housed within CDCR facilities and other individuals housed by other correctional institutions outside of CDCR, please call our customer service number at 1-866-607-6006 and speak to a GTL customer service representative about allocating multiple facilities to an account and to find GTL’s Inmate Telephone System (ITS) is more than just a phone system, it’s a lifeline that allows incarcerated individuals to remain engaged with their loved ones. Call (520) 448-3426 for the GTL Voicemail System. We are ready to help you now with representatives standing by. Our inmate calling service offers the cheapest rates available, with no connection fees. To learn more about our E-Message services please visit the Postal Service page. gtl. GlobalTel. General GTL Issues Contact Form We now provide the opportunity to contact our Customer Support team through our online inquiry process. Inmate Account Deposit the money into your loved one or friend’s account and they have the freedom to spend the money on phone calls or any other communications services available at their facility. com and it's Special Connect Jail Call Service is owned and operated by Interactive Media Technologies, Inc. All you need to do is confirm with your local telephone company that you have the ability to receive inmate collect calls to your phone number. Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. Send messages, make deposits, and share photos with our FREE Android app! The GettingOut Android mobile app is the easiest way to stay connected with an incarcerated loved one or friend. Funds for the previous provider, Legacy Communications, will no longer be accepted for individual in custody phone call payments. Contact our customer support team if you still have questions. Additionally, GTL offers video visitation services, enabling virtual face-to-face communication between inmates and their Cut down your inmate calling costs up to 90% with GlobalTel. Inmate friends and family members should visit the Friends and Family Information page. Begin leaving a message at the sound of the beep. Oct 17, 2025 路 GTL’s GettingOut mobile app is rooted in the power of relationships. AdvancePay is a prepaid collect calling service that allows calls from an inmate in a correctional facility to your telephone number without the restrictions of standard billing. If you have any questions regarding voicemail messages, you can contact GTL Getting Out customer service at 1 (866) 516-0115. You can set the service to send a text alert if the fund balance is getting low or just set the account to auto-reload to automatically replenish your account. Yes, GTL offers every inmate two free, 5-minute calls per month. The company provides a range of retail products, including phone services that allow inmates to make calls to approved contacts. mpleted via an automated operator. *Note: Video visits may not be available for all inmates. Contact ConnectNetwork via phone or email for customer service, technical support and other issues. 3. JPay offers convenient & affordable correctional services, including money transfer, email, videos, tablets, music, education & parole and probation payments. Access Corrections offers online inmate deposits, email, post bail, court, parole and probation payments. We are here to help! Have questions? We are always ready and happy to assist you. All Legacy Communications customers may request a refund by calling 1-800-356-8390. If you are receiving unwanted calls from an inmate, you must contact Securus Customer Service directly to block the calls. Inmate Telephone Services The name and telephone number for the Virginia Peninsula Regional Jail's Inmate Telephone System Provider is: Connect Network GTL, 1-877-650-4249 Family and/or friends will be instructed on how to set up an account by calling this number. For help with accounts, the most effective way to reach GTL Customer Service is by contacting GTL via email at AdvancePayInternational@gtl. Some correctional facilities offer on-site kiosks for cash or card payments. Sep 8, 2020 路 To our valued customers, In early August 2020, we announced that all individuals incarcerated at state Department of Corrections (DOC) facilities were provided with free weekly communication options, whether through phone calls or messages. Feb 18, 2025 路 Keywords money customer service calls inmate refund tablet complaint phone charged account deposit facility prison message problem issue phone account contact fault payment Global Tel Link (GTL), formerly known as Global Telcoin, Inc. Online payments can be made through the GTL website using a credit or debit card, or funds can be added over the phone by calling GTL’s customer service line. and not affiliated or associated with Global Tel*Link Corp. Edit photos, add filter effects to enhance images, send messages, post . Contact the GTL AdvancePay automated system at 1-800-483-8314. The free calls are applied to the first two calls made by the inmate at the time the free calls are provided. Now you can post and share photos as well as send messages from your Android device to inmate contacts at select correctional facilities. Inmate Telephone Systems GTL’s feature-rich Inmate Telephone System is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software. Video visits from home have arrived at your facility! To start or schedule a visit, follow the instructions below. But we also Yes, GTL offers every inmate two free, 5-minute calls per month. When contacting us via email, do not send your credit or debit card information with your request. Fees may apply for paper statements. With PIN Debit prepaid phone accounts, inmates can pay for their own calls, and call any phone numbers allowed by their facility. Make inmate calls using SecurTel and save money when making GTL or Securus inmate calls. Helpful Customer Service For questions regarding your account or transactions Call 1. Pre-Paid Account To set-up an account, contact GTL at 1-800-483-8314 or online on the ConnectNetwork website. You can easily determine this by contacting your phone company’s customer If your telephone number is receiving calls from individuals housed within CDCR facilities and other individuals housed by other correctional institutions outside of CDCR, please call our customer service number at 1-866-607-6006 and speak to a GTL customer service representative about allocating multiple facilities to an account and to find Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. Toll Free Number: 1-866-230-7761 • Fax Number: 1-251-473-2802 Blocking / Unblocking Numbers: Telmates's inmate telephones services allow you to block your number so that inmates at the Lake County Correctional Facilities cannot call your number. We strongly urge you to contact your local phone company to learn about collect calls before you accept any from your loved one or friend. Taxes on collect calls are assessed by the local exchange carrier or billing agent that bills the call recipient for the collect call. Sep 24, 2025 路 ConnectNetwork, operated by GTL (Global Tel Link), provides essential correctional services including inmate phone calls, deposits, messaging, video visits, and tablet content access. This allows the inmate at your facility full control of whom they want to use their free visit with. If an inmate calls a customer who does not have a GTL direct bill account, the automated system will call the number and leave a message to call GTL to set up a direct bill account in order to receive collect calls on their cell phone. Here is a simple way to leave a voicemail message: Firstly, set up a Getting Out account and deposit funds. Download ConnectNetwork by GTL by Global Tel*Link Corporation on the App Store. Prepaid Collect ViaPath's prepaid collect option, AdvancePay®, allows a friend or family member to set up a calling account to his or her phone number without the restrictions of standard billing. Save hundreds on your phone bill when you use us. GTL can also provide, upon email request, this FAQ document and rate table where customers can contact GTL Customer Service via telephone (along with dialing instructions). Please note that different phone companies handle collect calls differently and there may be additional fees, costs, restrictions and limitations regarding collect calls with your carrier. Create an Account Let's get started with your phone number ICSolutions provides services for friends and family to connect with incarcerated loved ones, including visitation scheduling and account management. These calls are collect calls to the other party and there are no restrictions on the number of calls an inmate may make so long as all inmates have reasonable equal access to the telephone. Does GTCalls work with GTL & Securus? How does GTCalls save me money? How much money will I save with GTCalls? Pay Less For Inmate Calls With A GTCalls Phone Number Bypass expensive inmate calling rates when you use your GTCalls phone number. All outgoing calls are collect or prepaid collect calls, except for calls to designated organizations, which are free of charge. Then, record your voicemail. If your contact information is provided to ViaPath, and you opt-in to receiving a text or email reminder alert, you will receive a text or email of the scheduled expiration of your account no later than 30 days before the account expires. See screenshots, ratings and reviews, user tips, and more games like… ConnectNetwork, operated by ViaPath (formerly GTL), provides inmate phone accounts, messaging, commissary deposits, and video visitation. How much does it cost for an inmate to receive an electronic message? Please refer to the GTL website http://www. net service ConnectNetwork. To make an AdvancePay payment by mail, write out a check or money order payable to “AdvancePay Service Department” and be sure to include your account number. GlobalTel is committed to helping inmates and their families. We are here to help! To register a complaint or report fraud contact TouchPay at 866-204-1603 or customersupport@touchpaydirect. and Global Tel*Link Corporation, is a San Diego, California –based telecommunications company, founded in 1989, that provides Inmate Calling Service (ICS) through "integrated information technology solutions" for correctional facilities [1][2] which includes inmates payment and GTL will charge the calling rates approved by the City. JailATM™ JailATM™ ©2026 Tech Friends, Inc. If your telephone number is receiving calls from individuals housed within CDCR facilities and other individuals housed by other correctional institutions outside of CDCR, please call our customer service number at 1-866-607-6006 and speak to a GTL customer service representative about allocating multiple facilities to an account and to find This page contains FAQ, videos, as well as popular help topics about how to use GettingOut. Reduce the long distance jail calling rate with our service. 866. 0115 or fill out the form below Oprima aquí para Español Name * First Name Last Name Reaching Technical Support This contact page is for correctional facilities. Contact ConnectNetwork via phone or email for customer service, technical support and other issues. 2. INMATE CALLING CALLING OPTIONS GTL’s Inmate Telephone System (ITS) has the functionality to enable inmate that extend beyond engagement through ease of use, expanded ways to pay, and solutions traditional telephone calls. 馃敂 Recent Updates AdvancePay is our most convenient phone service connecting friends and family members to inmates. When the inmate calls your new number, the call is redirected to your cell phone charged at a Special rate by the Jail Phone Provider such as Securus, GTL, PayTel (Pay-Tel), IC Solutions and GTL. Federal, state and local taxes apply to all telecommunications services. Incarcerated people usually make phone calls using their electronic tablets using earbuds, but kiosks and wall phones are also available. Learn more today. (GTL), GTL. The North Carolina Department of Adult Correction has a contract with ViaPath/GTL to provide phone service for offenders to communicate with families and friends. Visitation Management 3. 516. Box 2430 Dallas, TX Contact GlobalTel customer support to get help with your order or ask us a question. WARNING: Regarding Telephone Service Providers The Michigan Department of Corrections' vendor for prisoner telephone service is Global Tel*Link Corporation (GTL). Friends and family members must first contact our GTL International Customer Service Department at AdvancePayInternational@GTL. Incarcerated person telephone service is provided through Global Tel Link (GTL) / ViaPath. Call Charges Calling Rates by Call Type Tablet Phone Calls With PIN Debit prepaid phone accounts, inmates can pay for their own calls, and call any phone numbers allowed by their facility. net or GTL's trademarked services known as "ConnectNetwork" and "OffenderConnect" Learn all about using GTL inmate phone services to communicate with incarcerated persons! Featured in Vice, The Verge, and Newsweek! Beginning September 22, 2021, Cook County Jail will have a new service provider for individual in custody phone calls called GTL. Every time calls are Feb 18, 2025 路 Keywords money customer service calls inmate refund tablet complaint phone charged account deposit facility prison message problem issue phone account contact fault payment A refund can be obtained by calling customer service at [877-650-4249]. All calls will be recorded and ViaPath Technologies offers innovative solutions for connecting families and supporting incarcerated individuals' reintegration into society. Aug 23, 2025 路 Funding Your GTL Account Once a GTL account is established, various methods are available for adding funds. For GTL, DSI, and PCS accounts, mail to: AdvancePay Service Department 1722 PO BOX 209722 DALLAS, TX 75320-9722 For other VAC accounts, mail to: VAC Dept 2430 P. If needed, call and deposit histories are available from our customer service representatives who can be reached at 800 483 8314. 4. The secure way to Send Money and SecureMail messages to an incarcerated loved one. com. Our dedicated team of in-house technical support staff, field service associates, and advanced product technicians Need to reset your password? Please review the help section for details. A refund can be obtained by calling customer service at [866-516-0115]. For further verification, the customer may contact the GTL AdvancePay Service Department. GTL Inmate Phone Service has been in business for multiple decades, focusing on telecommunications services within correctional facilities. We aim to make the process of communicating with loved ones easy. Free visits are a benefit for the inmate and are credited to the inmate’s account. Get information and a list of the ConnectNetwork services available at a facility. com website. A refund can be obtained by calling customer service at 866-516-0115. Securus Video Visitation is a fully web-based visitation system that allows friends, family members, attorneys, and public officials to schedule and participate in video chat with loved ones on the inside. And, with our permanent free weekly communications program, they can stay connected on a regular basis and strengthen the relationships on which they depend. For any Customer Service Issues regarding Inmate Telephone Services, please contact Telmate at 1-866-516-0115. If you are experiencing an issue with one of your active GTL products or services or simply want to reach a member of our support team, you can submit your request by calling toll-free 1-877-856-3184 (inmate telephone systems) or 1-800-306-2957 (OMS, kiosks and other products and services). Enter the inmate's name number. We would like to show you a description here but the site won’t allow us. net to request an account to be set up for international communication. Jul 5, 2022 路 To establish an account, or if you believe that your telephone bill contains an error, or if a block has been placed on your phone due to billing issues, call GTL Advance Pay at (800) 483-8314 or call GTL Billing Customer Service at 1-877-650-4249 . Please be aware that there are telephone service providers who claim to be able to save customers money for inmate calls. GTL has the ability to bill calls from an inmate at a CDCR institution if your local telephone service is from a traditional local telephone company such as AT&T, Verizon, etc. To request a refund of pre-paid funds from GTL, contact GTL Customer Service at 1-866-230-7761; hold or press 0 for the operator. Inmate phones are restricted to prepaid or debit calling and ordering of commissary items only. Taxes on prepaid calls such as, Advance Pay, PIN Debit or Prepaid Cards, are assessed and collected by GTL and remitted to the Use CorrectPay to make commissary deposits, schedule video visitations, and send electronic messages to help you stay connected to incarcerated individuals. We recognize the importance of communication to boost morale, increase positivity, strengthen relationships, and aid in successful reentry. Therefore the inmate is the only one who can book a free visit. Select language. Inmate visitation scheduling allows you to skip the long lines by reserving your visitation time. Customers may also contact the AdvancePay service department to make a payme You can contact the GTL AdvancePay Customer Service Department at the address and phone numbers provided below. But we also You can set up the account online. net. To leave your message, simply select the inmate by ID number. There are also advanced scheduling rules that control the timeframe that a free visit can be booked. It provides simple and reliable communication between inmates and their family and friends -- allowing them to stay connected, even on the go! Learn the steps to signing up for inmate calls in this comprehensive guide. One such company uses the acronym "PCS" (Prison Call Solutions). View some of our most frequently asked questions for immediate help with our inmate calling service. Incarcerated Individual Telephone Services ViaPath provides the opportunity for inmate telephone accounts to be created and minutes purchased through multiple payment solutions. O. Schedule and Visit from your Android Phone or Tablet With the GTL VisMobile Apps you can register online, schedule and manage your appointments, and visit from your favorite Android device. Charges are paid with a pre-paid account. contact now FACILITY STAFF To learn more about ViaPath, our products, or to sign up for email updates, please fill out our contact form below. This will allow you submit your non-payment related questions to us and have a Customer Service Representative contact you with a resolution, minimizing your waiting time through our call center. Contact us FRIENDS AND FAMILY Looking to connect withyour loved one on ConnectNetwork? connect now Get in touch with our 24/7 customer support team. If you need assistance with any payments, payment status, or blocks, please call customer service at 877-650-4249. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Detroit Detention Center, you will be informed of the cost for leaving a message. Families and friends rely on this platform to stay connected with incarcerated loved ones and manage their accounts securely online. GTL is devoted to providing knowledgeable and responsive technical support throughout our entire customer base. If you need additional assistance and want to speak to a representative please call the Service Center at 1-866-230-7761. Families can manage services online or through the official app. net/illinois-doc-inmate-services/ for the costs related to this service. You can select the date, time and location that is most convenient for you. Box 2430 Dallas, TX AdvancePay – A prepaid phone account set up by family or friends to receive inmate calls Video Visitation – Visit with your inmate via video at home or at a facility Visitation Scheduling – Schedule a video visit or facility visit with your inmate Visitation Fee – Easily pay for facility-required background check fees Feb 15, 2025 路 GTL Getting Out allows you to leave three minute voicemail messages whenever you want. What if the inmate hangs up before I finish making the credit card payment to set up the prepaid account? If the inmate hangs up after the credit card verifica- tion process has begun, in most cases the process will not terminate. VIAPATH (formerly GTL) VIAPATH is responsible for addressing any billing or inmate telephone service issues faced by the friends and family of an inmate. If you have questions, please call 866-516-0115 and select the prompt for video visit. If your contact information is provided to ViaPath, and you opt-in to receiving a text and/or email reminder alert, you will receive a text and/or email of the scheduled expiration of your account no later than 30 days before the account expires. Get ConnectNetwork help by browsing our list of frequently asked questions about common services and features on ConnectNetwork.

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